Where can I collect a PinMate Laundry Card if I haven't already got one?
You should be able to collect a PinMate Laundry Card from your accommodation reception as long as your laundry room is set up with the PinMate Laundry Card System and not Contactless Payments or The Washsation App.
Which payment methods are accepted when adding value to my PinMate Laundry Card?
All major credit and debit cards are accepted, apart from American Express
I have topped up my card and forgotten the pin code for the PinMate Machine. What should I do?
The pin will be saved on the dashboard of your online account under “Current pin code”
I have forgotten my Username/ Password to my PinMate account. What should I do?
You can receive your username or reset your password through the link here.
I am leaving my accommodation and there is a balance on my PinMate Laundry Card. Can I have this back?
The PinMate Laundry Card balance is non refundable, as stated on the card, however we understand that some circumstances are beyond your control and we are happy to review refund requests on a case by case basis.
What can I do if I lose my laundry card and it had an existing balance on it?
Plase get in touch with our User Support Team or call us on 0800 141 2331 with:
I’m experiencing a problem with a washing machine or dryer; what should I do?
First make sure you’ve done all the correct checks:
How do I obtain a refund for a failed cycle, when on the PinMate Laundry Card system?
I’m having problems paying for a Top-up on my Laundry Card
Make sure that the billing address has as a minimal amount of information as possible.
How do I add value to my PinMate Laundry Card?
Once you register your card, sign in and pay online.
What is the maximum that I can top up onto a PinMate Laundry Card?
How do I regsiter for my new PinMate Laundry Card?
Before registering your PinMate Laundry Card please read this checklist!
You're now ready to register your PinMate Card here!
Once you have registered your Laundry Card, take note of your 6 digit add value code, which you will need when you're in the laundry room.
In the laundry room, find the PinMate value-adder machine on the wall.
To activate the value, tap your laundry card on the PinMate machine and enter your 6 digit add value code.
Where can I download The Washstation App?
Is my laundry room enabled for The Washstation App?
The Washstation App is supported in the following locations:
Aberystwyth - Clarendon House
Coventry - Humber Hotel
Exeter - Birks Grange
Exeter - Duryard
Exeter - East Park - Block B
Exeter - Lafrowda
Exeter - Moberly
Exeter - Spreytonway
Loughborough - Claudia Parsons
Nottingham - Hockley Point
Nottingham - Study Inn Talbot Street
Nottingham - Varsity Clifton
Stockton-on-Tees - Mezzino Rialto Court
York - Holgate Hall
What should I do if The Washstation App is not compatible with my device?
If you're having issues with The App not being compatible with your device please contact our User Support Team on 0800 141 2331.
What can I do if I’m experiencing technical issues with The Washstation App?
How do I use The Washstation App?
I've paid on The App, but my machine hasn't started. What do I do?
This can happen the first time you use The App, it is usually caused by the payment needing authorisation from your bank.
Which contactless payment methods are accepted when paying for a cycle?
All major credit and debit cards are accepted displaying the Visa or Mastercard logo.
I paid for my cycle but it didn’t start. What can I do?
What should I do if my payment fails, when attempting to start a cycle?
Please check that you have followed the instructions on the posters in the laundry room or on this page.