This can happen the first time you use The Washstation App, it is usually caused by the payment needing authorisation from your bank. Most of the time your payment will not have completed, but looks like it has, and if the credit is not returned to your account within 4 working days please contact our User Experience Team to let us know and we will look into it for you. If you experience this more than once, please contact your bank to verify that payments to Washstation are authorised by you. This can take 24 hours to take effect.

You can download The Washstation App on Google Play, the Apple App Store and the Huawei AppGallery. It's that easy!

If you're having issues with The App not being compatible with your device please contact our User Experience Team on 0800 141 2331.

1. Once you've downloaded The App, create an account and choose your prefered laundry room. 2. When you do your laundry, you will have the ability to reserve a washer for 10 minutes, or you can simply go to the laundry room. Only pay for the machine when you are in the laundry room. 3. Once you're in the laundry room, go to your selected washer / dryer and load your laundry and detergent. No colour catchers please! 4. In The App select the cycle and pay, you'll then receive a notification if the payment has been succesful, which will give you 5 minutes to complete loading your machine, close the door and press the start button. 5. You will get an email alert just before your washer / dryer has finished it's cycle. 6. Please consider other users, and go and empty your machine as soon as possible.

Make sure you've checked out how to use The Washstation App, both on our Website and the instructional posters in your laundry. If you still need some assistance, please get in touch with our User Experience Team.

You should not attempt to top up more than £99 onto a PinMate Laundry Card at any one time or the transaction will fail.

Once you register your card, sign in and pay online. You’ll be given a 6 digit add value code. Use this at the PinMate machine, found on the wall in or around the laundry room.

The pin will be saved on the dashboard of your online account under “Current pin code”.

First make sure you’ve done all the correct checks: 1. You followed the instructions for payment and loading the laundry; these are available on the instructional posters on your laundry room wall. 2. It is not overloaded (3/4 max). 3. The door is closed properly. If there is still an issue please contact our User Experience Team or call 0800 141 2331 and we’ll be happy to help.

Please get in touch with our User Experience Team, or call us on 0800 141 2331 and we’ll be happy to go through the issue with you, and refund if necessary.

Make sure that the billing address has as a minimal amount of information as possible. E.g. Street, just have a door number. If you still experience issues, please do get in touch here or call us on 0800 141 2331

All major credit and debit cards are accepted, except American Express.

You should be able to collect a PinMate Laundry Card from your accommodation reception as long as your laundry room is set up with the PinMate Laundry Card System and not Contactless Payments or The Washsation App.

Plase get in touch with our User Support Team or call us on 0800 141 2331 with: 1. Your old card number (found on your online account if you can’t remember it) 2. Your new card number (you can get a new card from your halls reception). We can then transfer the balance over for you.

The PinMate Laundry registration form is very specific in the information it needs; follow the instructions below for a hassle-free experience: ​ Unit/Apt Number: Just your accommodation door/room number Address line 1: Road name of accommodation ONLY City: Accommodation City Postcode: Accommodation postcode i.e. KY16 9LY

The PinMate Laundry Card balance is non refundable, as stated on the card, however we understand that some circumstances are beyond your control and we are happy to review refund requests on a case by case basis. Please note, the minimum refund is £5 and any credit added over 12 months ago will not be refunded. Please get in touch with our User Experience Team for help.

Make sure you check our Website and the informational posters in your laundry room. Otherwise, get in touch with our User Experience Team for assistance on 0800 141 2331.

Please check that you have read the instructional posters in your laundry room and The Website. Check that you have closed the machine door correctly. If you are still having problems please contact our User Support Team here or call 0800 141 2331.

All major credit and debit cards are accepted, except American Express.

It's where we offer bulk laundry at a discounted price through our Membership Scheme. We retail all of our Washstation App Memberships through the Washstation App, and the Laundry Card memberships through the Washstation Website. Check our memberships page for more...