Join Our Team

We are Washstation, and we are on a mission to become the leading supplier of laundrettes for communal living spaces in the UK. The smart bit about us is very simple – we put our customers at the heart of everything we do.

Stay connected with us and be among the first to learn about new job opportunities. We will help align your expertise with our future job opportunities.

For enquiries please contact

We are currently looking for the following new roles:

Current Job Vacancies

Service Desk Manager – Engineering & Technology Team

The Service Desk Manager helps keeps our operations running 24/7, 365 days per year, all over the UK. Reporting to the Head of Engineering & Technology, this role is sat at the heart of the team – scheduling and managing the workflow of our engineers and a key point of contact for everyone at Washstation, and our clients. You are a source of great information to help us all operate smoother and better, and its likely you are, or have been, doing a similar role.

Core responsibilities

To own and manage the Service Management System;

    • Ensure all data is complete and accurate for clients, assets, parts, work performed

    • Regularly validate data through ad-hoc reporting

    • Produce daily, weekly, and monthly reports on assets, servicing, and performance against SLAs

    • Ensure all service reports are sent to clients / being received by clients

To schedule the work of our engineers;

    • Be the designated ‘safe buddy’ contact for engineers, maintaining regular scheduled check-ins daily

    • Plan and schedule routine PMV and any other routine maintenance programs

    • Triage fault reports and schedule reactive maintenance accordingly

    • Arrange engineer training and certification as required

    • Help create and communicate weekend rotas for service cover

To manage parts stock;

    • Keep accurate records of parts, tech components and used machine stocks

    • Procure and dispatch all parts required by engineers

    • Keep accurate records of van parts stock

    • Keep engineers PPE levels maintained

To manage company vehicles;

    • Keep accurate records of vehicles including up to date V5 documents and driver lists

    • Schedule payment of tax, arrange servicing, MOTs, and any ad hoc repairs

    • Manage the fuel card account and the users of it

To support installations and decommissioning projects as required.

To support and help maintain our ISO 9001, ISO 14001 and ISO 45001 quality systems.

To actively find ways of increasing our sustainability and the sustainability of our users and clients, including;

    • Waste management

    • Packaging management

    • Carbon efficient scheduling

Excellent communication and time management skills will ensure success in this role.

Location This is a full time role is based at our head office in Stratford-Upon-Avon and occasional working from home may be possible.

The package and benefits

Salary Up to £32,000 p.a.

Bonus Discretionary

Share Options After 1 year

Pension Workplace pension scheme

Holidays 20 days plus statutory holidays

Applications to Strictly private & confidential, no agencies