Our Story & Our Ethos

Established in 2010, and under new ownership from 2019, Washstation is the pioneer of fully digital, highly sustainable, and more enjoyable communal laundry rooms. We are a small team with big ambitions, and an absolute passion for what we do.

We believe in building our business around our users, which is why we have two students on our core team and have developed The Washstation Ambassadorship Programme to help bridge the gap between our Head Office and You.

Our student staff and our Ambassadors help us to listen to and, understand our users. They tell us how we can improve our service offering and, where to make changes to ensure that our laundries are as accessible and easy to use as they can be.

What really makes a difference is our attitude to maintenance; we don’t wait for things to break. We believe that preventative maintenance reduces machine downtime and each of our engineers are on a mission to make sure that our machines get what they need, when they need it.

Our ESG Focus

E
Environmental

The Problem: CO2 emissions

Why It's Important: High levels of emissions cause climate changes which affect food and water supplies, sea levels and temperatures.

Our Solution:

Committing to switching all your machines to App (over 60% now on the App) and away from plastic cards shipped from the Far East .

Having a subsidised electric car scheme for staff and a hybrid working policy, reducing travel to our offices.

Using public transport for business travel wherever possible.

Having vans with the lowest possible emissions, and a commitment to full electric, once the batteries are suitable for our operational needs.

Remote diagnosis, monitoring, and control of your machines, reducing the need for responsive engineer visits.

Using the lowest resource consumption machines in student laundry today.

Problem: Waste and landfill

Why It's Important: It damages ecosystems and takes hundreds, if not thousands, of years to disintegrate.

Our Solution:

Using longer life industrial grade machines, composed of 95% recyclable steel.

Refurbishing and recycling parts.

Working with our suppliers to move to 100% recyclable packaging.

Having a paperless office and designated recycling stations; giving all staff bottles for life.

s
Social

The Problem: Businesses not contributing to their wider communities

Why It's Important: As a community, a business has influence that can help to build a better society and environment.

Our Solution:

We are a 'Living Wage' employer; ensuring we and the suppliers we work with, pay fair wages and protect the rights of staff. We look after our staff, so they can look after you.

We are a 'Disability Confident' employer; and we ensure that we cultivate diversity and inclusion in our business.

Encouraging our team to develop and learn new skills for their benefit and progression.

We regularly assess the working conditions of our team to ensure that all of their needs are being met to create a fair, safe, and equitable working environment.

Having closer relations with the communities we serve, through our Washstation Ambassadors who hold us accountable and make sure that student voices are heard.

Supporting our student communities – from free washing during the pandemic to social giving funds.

G
Governance

The Problem: A lack of ethics and responsibility in the business community

Why It's Important: The future of the world is dependent on affirmative actions taken today to protect and nurture the planet and its people.

Our Solution:

Having sound environmental policies and a clear directive from our Board to build a more sustainable business.

Holding International Standards (ISO) accreditations for Quality, the Environment, and Health & Safety.

Investing in research and development that will continually improve the lives and experiences of our clients and users, whilst reducing and removing our environmental impact.