Your laundry card questions answered

Laundry Card FAQs

I have forgotten my password/username what do I do?


Call the Student Helpline 0800 141 2331 or email service@washstation.co.uk and we can reset your password and notify you of your username




I have topped up my card and have forgotten the pin code for the pin mate machine


Call the Student Helpline 0800 141 2331 or email service@washstation.co.uk and we can reset your password and notify you of your username




I topped up my Washstation card but the balance hasn’t changed when I present my card to the washer/dryer.


Have you been to the pin mate machine in the launderette? After topping up your card, make a note of the pin code. Then enter this into the pin mate machine to activate your credit.




When registering my PinMate Card the card number is not recognised?


Make sure you’re not including the “SN” at the beginning of the number but do include the dashes (-). The number is located on the back of the card. If you are still experiencing problems call the student helpline 0800 141 2331.




If I lose my card can I transfer the balance?


No, all credit on a card is non transferable.




I am leaving university and there is still credit on my Washstation Card?


Any credit remaining on the laundry card is non refundable as stated on the back of the card.




I am using a coin operated machine and it has swallowed my money what do I do?


Go to reception explain the situation and they will give you a token for your washing.




What happens if I experience a problem with a machine?


Please call the student helpline on 0800 141 2331 and report the problem and location.




How do I obtain a refund?


Please call the student helpline where someone can deal with your request.




What coin denomination does the coin fed washing machines accept?


They accept 10p 20p 50p £1 and £2 coins.




What credit cards are accepted when topping up?


You can use MasterCard, Visa or Switch.




How to top-up PinMate Laundry card?


To top up your card or to register your card please click here. You will be taken directly to the PinMate Add Value Website to login or register. You can pay by using MasterCard, Visa or Switch. Below are details for this simple 2-step process to top-up your laundry card:




What coin denomination does the coin fed washing machines accept?


They accept 10p 20p 50p £1 and £2 coins.





Head Office

Washstation Limited

Astra House, The Common,

Cranleigh, Surrey, GU6 8RZ

SMART. GREEN. CLEAN

Client Services

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​​Saturday: 10am - 6pm

​Sunday: 10am - 6pm

634430

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