It’s hard to imagine it’s only been a year since we acquired Washstation and what a tumultuous one it has been; from busting a gut building the operations from scratch, to then defending them from the ravages of a global pandemic. However, as we see it, it’s all part of the journey.
Ten years ago Washstation started supplying managed launderette services for students, and was keenly focussed on service quality and putting users first. Since taking over in June 2019, we’ve been working really hard to reinvigorate those values and that legacy and I’ll be the first to admit that it hasn’t been as easy as it sounds! We’ve really had to dig deep to restore trust and rebuild relationships with clients, users and suppliers.
On our way to where we are now, we’ve taken great steps to revolutionise the student laundry experience; technological innovation is crucial to our vision of the future and our digital laundry room now enables users to benefit from a service of its time, rather than one stuck in the dark ages. It’s amazing to think what has been made possible by our team, given the level of the challenge and the time frame involved. Speaking of the team, they are a fantastic group of people, from many different backgrounds, and extremely passionate about what we do. Amongst these great individuals are a team dedicated solely to end user experience and education – including an end user who’s yet to see their 20th birthday.
I think that taking on Washstation has single handedly been the greatest challenge of my working life, but it’s also the most rewarding. One thing I am most proud of is that our team ethic is so strong; no one has the best or worst job, and we are all headed in the same direction – better laundry experiences. From the outset our senior management have been responsible for covering the incoming service calls and emails at weekends (including me!), which means that we are directly connected to our users and getting to understand some of the pain and frustration they have when things go wrong. Which only makes us want to find ways of doing it better. Who knows what the next 12 months holds but we have a few things up our sleeves, so watch this space……..
Katy Michell, Managing Director, Washstation