Returns Policy

Our returns policy is valid for a period of 90 calendar days from the date of the purchase. If you receive your Laundry Card and are not satisfied with your purchase, you can return the product for a refund. If the period of 90 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.
 
Refund requirements
 The following criteria must be met to qualify for a refund:
 - The Laundry Card Product must be unused.
 

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
 
Proof of purchase

 To complete your refund, we require the email receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
 

Returning Items 
In order to return an order, you must contact us first at service@washstation.co.uk.
 
Visit your local hall of residence reception to return your item purchased through our online store. Our staff member will process your return or exchange for you.
 
If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
 
Contacting us
 If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to accounts@washstation.co.uk

Head Office

Washstation Limited

Astra House, The Common,

Cranleigh, Surrey, GU6 8RZ

SMART. GREEN. CLEAN.

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