The Washstation App

We are constantly working to develop new and innovative ways in which we can improve your laundry experience. The Washstation App is the latest of our developments and we hope it makes your laundry experience more time-efficient, convenient and simple.

If you want to leave us feedback on The Washsation App, please email feedback@washstation.co.uk and our User Relations Manager will be in touch. 

Download The App on your phone via the Apple App Store,  Google Play Store and Huawei AppGallery

It is that easy!

Download The Washstation Laundry App on the App Store
Download The Washstation Laundry App
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Find out live availability for our washing machines and dryers at all our laundrette locations around the UK

Laundry Guide 

How to do your Laundry when using The Washstation  App  

Laundry Advice

Check Out Our Video from Dr Mike

The Washstation App

Advice Tips and your Questions Answered

 

Frequently asked questions

Where can I download The Washstation App?


You can download The Washstation App on Google Play, the Apple App Store and the Huawei AppGallery It is that easy!




Is my laundry room enabled for The Washstation App?


The Washstation App is supported in the following locations:

Aberystwyth - Clarendon House

Coventry - Humber Hotel

Exeter - Birks Grange

Exeter - Duryard

Exeter - East Park - Block B

Exeter - Lafrowda

Exeter - Moberly

Exeter - Spreytonway

Loughborough - Claudia Parsons

Nottingham - Hockley Point

Nottingham - Study Inn Talbot Street

Nottingham - Varsity Clifton

Stockton-on-Tees - Mezzino Rialto Court

York - Holgate Hall




What should I do if The Washstation App is not compatible with my device?


If you're having issues with The App not being compatible with your device please contact our User Support Team on 0800 141 2331. You can download The Washstation App on Google Play, the Apple App Store and Huawei AppGallery ​​​​​​​




What can I do if I’m experiencing technical issues with The Washstation App?


Check out our 'How To" and make sure that you’re up to speed on how to operate The Washstation App. If you’re still experiencing issues contact our User Support Team here or call 0800 141 2331.




How do I use The Washstation App?


1. Once you've downloaded The App, create an account and choose your prefered laundry room. 2. When you do your laundry, you will have the ability to reserve a washer for 10 minutes, or you can simply go to the laundry room. Only pay for the machine when you are in the laundry room. 3. Once you're in the laundry room, go to your selected washer / dryer and load your laundry and detergent. No colour catchers please! 4. In The App select the cycle and pay, you'll then receive a notification if the payment has been succesful, which will give you 5 minutes to complete loading your machine, close the door and press the start button. 5. You will get an email alert just before your washer / dryer has finished it's cycle. 6. Please consider other users, and go and empty your machine as soon as possible. It's that easy!




I've paid on The App, but my machine hasn't started. What do I do?


This can happen the first time you use The App, it is usually caused by the payment needing authorisation from your bank. Most of the time your payment will not have completed, but looks like it has, and if the credit is not returned to your account within 4 working days please contact our User Support Team to let us know and we will look into it for you. If you experience this more than once, please contact your bank to verify that payments to Washstation are authorised by you. This can take 24 hours to take effect.





 

Washstation App

FAQ's

Still need help?

Get in contact with our User Support Team

Head Office

Washstation Limited

Astra House, The Common,

Cranleigh, Surrey, GU6 8RZ

SMART. GREEN. CLEAN.

User Support

Mon - Fri: 8am - 9pm

​​Saturday: 10am - 6pm

​Sunday: 10am - 6pm

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