Where can I download The Washstation App?

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You can download The Washstation App on Google Play, the Apple App Store and the Huawei AppGallery It is that easy!

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Is my laundry room enabled for The Washstation App?

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The Washstation App is supported in the following locations:

Aberystwyth - Clarendon House

Coventry - Humber Hotel

Exeter - Birks Grange

Exeter - Duryard

Exeter - East Park - Block B

Exeter - Lafrowda

Exeter - Moberly

Exeter - Spreytonway

Loughborough - Claudia Parsons

Nottingham - Hockley Point

Nottingham - Study Inn Talbot Street

Nottingham - Varsity Clifton

Stockton-on-Tees - Mezzino Rialto Court

York - Holgate Hall

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What should I do if The Washstation App is not compatible with my device?

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If you're having issues with The App not being compatible with your device please contact our User Support Team on 0800 141 2331. You can download The Washstation App on Google Play, the Apple App Store and Huawei AppGallery ​​​​​​​

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What can I do if I’m experiencing technical issues with The Washstation App?

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Check out our 'How To" and make sure that you’re up to speed on how to operate The Washstation App. If you’re still experiencing issues contact our User Support Team here or call 0800 141 2331.

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How do I use The Washstation App?

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1. Once you've downloaded The App, create an account and choose your prefered laundry room. 2. When you do your laundry, you will have the ability to reserve a washer for 10 minutes, or you can simply go to the laundry room. Only pay for the machine when you are in the laundry room. 3. Once you're in the laundry room, go to your selected washer / dryer and load your laundry and detergent. No colour catchers please! 4. In The App select the cycle and pay, you'll then receive a notification if the payment has been succesful, which will give you 5 minutes to complete loading your machine, close the door and press the start button. 5. You will get an email alert just before your washer / dryer has finished it's cycle. 6. Please consider other users, and go and empty your machine as soon as possible. It's that easy!

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I've paid on The App, but my machine hasn't started. What do I do?

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This can happen the first time you use The App, it is usually caused by the payment needing authorisation from your bank. Most of the time your payment will not have completed, but looks like it has, and if the credit is not returned to your account within 4 working days please contact our User Support Team to let us know and we will look into it for you. If you experience this more than once, please contact your bank to verify that payments to Washstation are authorised by you. This can take 24 hours to take effect.

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